Find quick and helpful answers to frequently asked questions about our jewelry and services. At Sibela Studio, we're here to provide you with the best possible experience, and we want to make sure you find all the information you need to make informed decisions.

Explore our frequently asked questions and discover more about our passion for beauty and quality in every detail.

If you need any further assistance, please don't hesitate to contact us . Our team will be happy to help and answer your questions via the online chat available on our homepage or by email at Help@sibelastudio.com. We are committed to providing you with personalized attention so you can find the perfect piece of jewelry that reflects your style and emotions.

  • What materials do they use in their jewelry?

At Sibela Studio , we pride ourselves on using premium materials for our jewelry. We work with precious metals such as gold, silver, and platinum , as well as carefully selected precious and semi-precious stones to offer pieces of high quality and lasting beauty .

All our pieces are crafted from 925 sterling silver with a delicate, shimmering plating. Each jewel is the result of our artisans ' passion and dedication, who finish every piece by hand , fusing skill and love to create unique and captivating designs. Discover the essence of elegance in every detail and let our jewelry accompany you through special moments, filling them with brilliance and meaning.

  • Do they offer customization options for the jewelry?

Yes! At Sibela Studio , we are delighted to offer personalization options for our jewelry . If you wish, we can add special engravings to your pieces, transforming them into unique and meaningful treasures. Your story will intertwine with our creations, resulting in a personalized jewel that reflects your most cherished emotions and memories.

  • How can I find my ring or bracelet size?

We invite you to visit our size guide on the website for detailed instructions on how to measure your ring or bracelet size. You can also contact our customer service team, who will be happy to assist you.

  • Do you offer international shipping?

Yes, we ship internationally so our customers can enjoy our jewelry . For more details on shipping costs and delivery times , please see our Shipping and Delivery section on the website.

  • Do the jewelry pieces come with a warranty?

Yes, at Sibela Studio all our jewelry comes with a quality guarantee . We pride ourselves on the craftsmanship and quality of our products, so if you find any manufacturing defects, we will be happy to repair or replace the piece at no extra cost during the warranty period.

Check out our warranty section and feel free to contact us.

  • How can I care for and maintain my jewelry?

To keep your jewelry in excellent condition, we recommend following our care and cleaning guidelines, which you can find at Sibela Studio .

Avoiding contact with chemicals , storing jewelry in individual cases , and cleaning it regularly are some of the recommended practices to keep it looking perfect.

  • What payment methods do you accept?

At Sibela Studio we accept a wide variety of secure and reliable payment methods , including Visa , MasterCard , and American Express credit and debit cards , as well as PayPal , Apple Pay , and other online payment methods.

  • Do you accept cash on delivery?

Yes, we accept cash on delivery! However, please note that this option incurs an additional cost of €2.50 to cover associated administrative expenses.

This payment method offers you convenience and flexibility by delivering your order to your doorstep and paying the courier directly.

  • Can I return or exchange a piece of jewelry if I'm not satisfied?

Your satisfaction is our priority . If for any reason you are not completely satisfied with your purchase, we offer a 15-day return and exchange policy from the date of delivery. Please see our return policy at Sibela Studio for more details and instructions.

  • Do you offer repair services?

Yes, we offer repair services for our jewelry if needed. If you require any repair or restoration , please contact our customer service team at help@sibelastudio.com and they will assist you.

  • Do they have physical stores or do they only sell online?

Currently, our jewelry is available exclusively online through our website, Sibelastudio.com . This allows us to offer a convenient and secure shopping experience for our customers . However, if you have any questions or need additional assistance, our customer service team is always available to help.