Find quick and useful answers to the most frequently asked questions about our jewelry and services. At Sibela Studio, we're here to give you the best experience possible, and we want to make sure you find all the information you need to make decisions.
Explore our frequently asked questions and discover more about our passion for beauty and quality in every detail.
If you need any additional help, do not hesitate to contact us . Our team will be happy to assist you and answer your questions through the online chat available on our home page or by email at Help@sibelastudio.es. We are committed to offering you personalized attention so that you can find the perfect jewel that reflects your style and your emotions.
What materials do you use in your jewelry?
At Sibela Studio , we pride ourselves on using top quality materials for our jewelry. We work with precious metals such as gold, silver and platinum , as well as carefully selected precious and semi-precious stones to offer pieces of high quality and lasting beauty .
All our pieces are created in 925 thousandth sterling silver finished with a delicate and resplendent bath. Each jewel is the result of the passion and dedication of our artisans , who finish each piece by hand , fusing mastery and love to give life to unique and captivating creations. Discover the essence of elegance in every detail and let our jewels accompany you in special moments, filling them with brilliance and meaning.
Do you offer customization options for jewelry?
Yeah! At Sibela Studio , we are delighted to offer customization options for our jewelry . If you wish, we can add special engravings to your pieces, turning them into unique treasures full of meaning. Your story will merge with our creations, creating a personalized jewel that will reflect your most precious emotions and memories.
How can I find my ring or bracelet size?
We invite you to visit our size guide on the website for detailed instructions on how to measure your ring or bracelet size. You can also contact our customer service team, who will be happy to assist you in the process.
Do you offer international shipping?
Yes, we ship internationally so that our customers can enjoy our jewelry . For more details on shipping costs and times, see our shipping and delivery section on the website.
Do the jewels have a guarantee?
Yes, at Sibela Studio all our jewelry comes with a quality guarantee . We pride ourselves on the craftsmanship and quality of our products, so if you find a manufacturing defect, we will be happy to repair or replace the jewelry at no additional cost during the warranty period.
Consult our guarantees section and do not hesitate to contact us.
How can I take care and maintain my jewelry?
To keep your jewelry in excellent condition, we recommend you follow our care and cleaning guidelines, which you will find at Sibela Studio .
Avoiding contact with chemical products , storing jewelery in individual cases and cleaning it regularly are some of the recommended practices so that it remains perfect.
What payment methods do you accept?
At Sibela Studio we accept a wide variety of secure and reliable payment methods , including Visa , MasterCard , American Express credit and debit cards , as well as PayPal , Apple Pay and other online payment methods.
Do you accept cash on delivery?
Yes, we accept cash on delivery! However, keep in mind that this option carries an additional cost of €2.50 to cover the associated administrative costs.
This form of payment gives you comfort and flexibility by receiving your order at your doorstep and making the payment directly to the courier.
Can I return or exchange a jewel if I am not satisfied?
Your satisfaction is our priority . If for any reason you are not completely satisfied with your purchase, we offer a return and exchange policy within 15 days from the delivery date. Please check our return policy at Sibela Studio for more details and the steps to follow.
Do you offer repair services?
Yes, we offer repair services for our jewelry in case it is necessary. If you need to repair or restore any part , please contact our customer service team, firstname.lastname@example.org and they will assist you in the process.
Do you have physical stores or do you only sell online?
Currently, our jewelry is exclusively available online through our website Sibelastudio.com . This allows us to offer a convenient and secure shopping experience for our customers . However, if you have any questions or need additional assistance, our customer support team is always available to help you.