Refund policy


The customer has the right to withdraw from the contract within 14 calendar days of receipt of the item. To formalize the withdrawal, the client must send to the email, within the indicated period, the return form that is collected at the end of this section, indicating their willingness to withdraw, their data, the of the contract whose withdrawal is intended.

Next, THE COMPANY Sibela studio will contact the customer to manage the effective return of the product.

Once the withdrawal has been formalized and the item has been returned together with its original packaging, the price will be refunded as soon as possible.

Online purchases do not accept changes in the model of the jewel, only refunds of money with the original payment method.

Returns will not be accepted if the jewel has already been personalized (Engraved), modified after delivery, that is, size adjustments or any alteration of the product not made by our factory.

The means used for the return will be through the same means of payment used in the purchase. Governed by the policy of changes and returns.


- I hereby inform you that I withdraw from our sales contract (contract data) of the following good:(description as it appears on the website)
- Ordered on…… and received on…
- Customer name:
- Customer address:
- Customer account number for return purposes:
- Date: