Withdrawal and return

 

The customer has the right to withdraw or proceed to a change of contract with Sibella within 14 calendar days of receiving the item. To formalize the withdrawal, the client must send to the email address: help@sibelastudio.es within the indicated period, the returns form that is collected at the end of this section, indicating your willingness to withdraw, your data and those of the contract whose withdrawal you intend to withdraw.

Next, THE SIBELA BRAND will contact the customer to manage the effective return of the product.

Formalized the withdrawal and returned the item along with its original Sibela packaging , the price will be refunded as soon as possible.

will not be accepted returns in Sibela if the jewel has already been personalized (Engraved), modified after its delivery, that is, size adjustments or any alteration of the product not made by our factory.

 

SIBELA WITHDRAWAL FORM

- I hereby inform you that I withdraw from our sales contract (contract data) of the following good: (description as it appears on the website)
- Ordered on and received onel…
- Customer name:
- Customer address:
- Customer account number for return purposes:
- Date:

 

EXISTENCE OF WARRANTY

All Sibela's jewelry enjoy the guarantee reflected in the WARRANTY section of the websiteeb

Likewise, the client is informed and is aware that the size of the photographs contained in the Portal does not correspond to the actual size of the products.

In any case, without prejudice to what is established in the particular conditions of the guarantee section of the website, the sibela's products purchased by the client through the purchase procedure established on the website have the legal guarantee of consumer goods. The guarantee regarding those damages caused by improper use is excluded, as well as in general all those excluded by current European Union legislation.

For all changes and returns in and out of Spain, all transport costs must be paid by the consumer.

If the customer wishes to send the products corresponding to a return, they should reach Sibela studio within 14 calendar days of receiving the item.