Shipping Policy

General information

At Sibela Studio , we begin preparing your order as soon as we receive your purchase confirmation.
Preparation time: 24–72 business hours.
Orders placed after 3:00 PM are processed the next business day.

During periods of high demand (Black Friday, Cyber ​​Monday, Christmas, or sales), delivery times may be affected. If you notice any delays, please email us at help@sibelastudio.com and we will assist you immediately.

Delivery times by destination (estimated, business days)

  • Spain: 2–3 days

  • Portugal: 3–5 days

  • Italy / France / Germany / Netherlands: 3–5 days

  • USA: 5–8 days

  • Canada: 6–8 days

  • Mexico: 6–10 days

  • United Arab Emirates: 5–8 days

  • Colombia: 10–12 days

  • Chile: 8–12 days

  • Argentina: 10–15 days

ⓘ Delivery times may vary depending on the time of purchase, location, and external circumstances (weather, holidays, logistical issues).

Shipping costs

Shipping costs are automatically calculated at checkout and can be viewed before confirming your order.

International Shipping and Customs

We ship to several countries within and outside the European Union .
For destinations outside the EU , import taxes and duties (if applicable) are the responsibility of the customer and are payable to the relevant customs authority.
If your country isn't listed at checkout, please contact us at help@sibelastudio.com and we'll help you.

Order tracking

When your order is shipped , you'll receive an email with the tracking number so you can check the shipping status at any time.

Address and deliveries

Make sure the delivery address is correct and complete.
In case of failed delivery due to incorrect address or prolonged absence , the second attempt or reshipment may incur additional shipping costs .
If you need to change your address after confirming your order, please contact us as soon as possible. We'll try to process it if it hasn't shipped yet.

Useful observations

  • Partial shipments may be made if an item requires additional preparation time.

  • We do not deliver to PO boxes .

  • During campaigns or sales, tracking may take a few hours to activate after shipping.

Medium

Have questions about your delivery? Email us at help@sibelastudio.com and we'll get back to you as soon as possible.

For information on exchanges, returns and withdrawals , please see the Withdrawal and Returns page.