Warranty Policy
Legal guarantee
All Sibela Studio jewelry has the legal guarantee of conformity established by current Spanish and European legislation ( Royal Legislative Decree 1/2007, of November 16 ).
This warranty covers any manufacturing or quality defect that may appear within three (3) years after delivery of the product.
During this period, if your jewelry has a defect covered by the warranty, Sibela Studio will proceed—as appropriate—to repair, replace, or refund the product at no additional cost.
Warranty Exclusions
The warranty does not cover the following cases:
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Wear and tear resulting from normal use or the passage of time .
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Damage caused by blows, falls or accidents .
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Alterations or manipulations made by third parties other than Sibela Studio .
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Damage caused by contact with chemical agents , perfumes, creams, cleaning products, humidity or salt water.
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Loss of stones, breakage or deformation due to improper use or lack of maintenance .
Warranty verification and management
To request a warranty review or repair, please email help@sibelastudio.com with the following information:
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Your order number .
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A brief description of the incident.
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Clear photographs of the affected jewelry.
Our team will assess your case and confirm the next steps. If the repair is covered under warranty, Sibela Studio will be responsible for the repair and shipping costs .
If the damage isn't covered, we'll offer you a personalized solution with a quote.
Parts out of warranty
Once the legal warranty period has expired, we offer a maintenance and repair service for our Sibela jewelry.
This service includes professional cleaning, size adjustment, polishing, and stone replacement.
You can request it at any time by writing to help@sibelastudio.com
Care recommendations
To keep your jewelry looking like new:
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Avoid contact with water, perfumes or cosmetics .
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Store them in their original case or in an individual airtight bag .
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Wipe them gently with a dry cotton cloth after each use.
Applicable legislation
This policy is governed by Spanish law , in particular Royal Legislative Decree 1/2007 and European consumer protection regulations.
Sibela Studio
📍 Zaragoza (Spain)
📧 help@sibelastudio.com
